Chili88 takes your privacy seriously. Find out how we collect, use, store, and protect your personal data every time you use our platform.
Six core principles that shape how chili88 handles your privacy and personal data every day.
Chili88 only collects data that is strictly necessary to operate our services — no excessive data collection. Every data point we retain has a clear purpose, as stated in this policy.
All personal and financial data is stored with AES-256 encryption — the same standard used by leading financial institutions in Malaysia. Communications are protected using the latest SSL/TLS protocols.
Chili88 has never and will never sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. Your data belongs to you, entirely.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. Requests are processed within 30 business days at no charge.
The chili88 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing how personal data of Malaysians is handled by organisations.
In the event of any security incident affecting your personal data, chili88 is committed to notifying you within 72 hours of detecting the incident via your registered email.
Important Note: This Privacy Policy explains how chili88 collects, uses, discloses, and protects your personal information when you use our platform. By registering or using chili88, you agree to the practices described in this policy. Please read it carefully.
chili88 ("we", "our platform") respects the privacy of every player and user on our platform. This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly outlines how we handle your personal data from the moment you register through your continued use of the platform. chili88.
We believe transparency is the foundation of trust. That's why we don't bury information about our data practices in hard-to-understand language. Everything stated in our Privacy Policy chili88 is written in plain language so every Malaysian player can fully understand their rights and protections.
This Privacy Policy applies to all information collected through the chili88, mobile platform, email communications, and all other channels related to our services. It should be read together with chili88 Terms & Conditions us.
chili88 collects two main categories of data: information you provide to us directly, and data collected automatically as you use the platform.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad number, date of birth | KYC & age verification |
| Contact | Email, phone number | Communications, OTP, support |
| Financial | E-wallet number, bank account | Deposits, withdrawals & AML |
| Transactions | Betting records, deposit history | Audit, dispute & reporting |
| Technical | IP address, device, browser | Security & fraud |
| Usage | Login sessions, preferences | Product improvement |
chili88 uses collected personal data solely for the following legitimate and stated purposes:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), chili88 processes your personal data on the following legal bases:
chili88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, we may share your data in limited circumstances as follows:
We work with carefully selected third-party service providers who are subject to strict data protection agreements, including:
Chili88 may disclose your personal data to Malaysian public authorities when required by law or a valid court order, including for fraud prevention or the investigation of unlawful activity. In all such cases, we will disclose only the minimum information necessary and will notify you where permitted by law.
Should chili88 involved in a merger, acquisition, or asset sale, players' personal data may be transferred as part of that transaction. We will notify you by email and through a prominent notice on the platform at least 30 days before any such transfer takes place and before your data becomes subject to a different privacy policy.
chili88 uses cookies and similar tracking technologies to enhance user experience and maintain platform security. The following are the types of cookies we use:
These cookies are required for the platform's core functionality chili88 and cannot be disabled. These include login session cookies that keep you signed in during your gaming session, security cookies that protect your account from unauthorised access, and server load-balancing cookies that ensure stable platform performance.
These cookies enable chili88 remembering your preferences such as language, display limits, and favourite table settings. It enhances the user experience, though the platform functions without it.
We use analytics cookies to understand how players use the platform in aggregate — no personally identifiable information is collected through analytics cookies. This data helps us improve the platform's design, navigation, and performance. chili88 from time to time.
You can manage your cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the platform. chili88.
The security of your personal data is our highest priority chili88. We implement comprehensive technical and organisational measures to protect your information:
Players' personal data chili88 stored in data centres located across the Asia region — selected based on the highest physical and digital security standards. All data centres employ geographic redundancy to ensure data availability and recoverability.
chili88 retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service operations |
| Financial transaction records | 7 years after the transaction | AML legal requirements |
| KYC records (MyKad) | 5 years after account closure | PDPA & AML Compliance |
| Support communication logs | 3 years | Dispute resolution |
| Usage & session data | 13 months | Analytics & security |
| Closed account data (non-financial) | 2 years after account closure | Prevention of fraudulent re-registration |
Upon expiry of the relevant retention period, data is securely deleted or anonymised in accordance with industry-approved procedures.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data held by chili88:
You have the right to request a copy of all personal data we hold about you. We will provide this data in a readable format within 30 days of your request.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. We will update your records within 14 days of verifying the correction.
Under certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal obligations to retain specific records, such as financial transaction records.
You may request that we restrict the processing of your data under certain circumstances — for example, while you are disputing the accuracy of your data or while a complaint is under investigation.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider should you choose to do so.
You may object to the processing of your data for direct marketing purposes at any time. Once you do, we will immediately stop using your data for that purpose.
To exercise any of the above rights, contact us at support@chili88.best with the subject line "Personal Data Rights Request". We charge no fees for reasonable requests and will respond within 30 business days.
chili88 is a betting platform restricted to individuals aged 18 and above only. We do not knowingly collect personal data from children under the age of 18.
Should we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you become aware that someone under the age of 18 has registered on chili88, please notify us immediately at support@chili88.best.
In the course of operations, your personal data may be processed by our service providers operating outside Malaysia — including casino game providers such as Evolution Gaming and Pragmatic Play, which are based in Europe and Asia.
When your data is transferred outside of Malaysia, chili88 ensures that protection equivalent to or greater than Malaysia's PDPA applies, through legally binding data processing agreements with all third-party providers, comprehensive data protection clauses in all service agreements, and the selection of providers operating in jurisdictions with recognised data protection laws.
Platform chili88 does not contain links to external websites. All links within our platform are internal links to other sections of chili88.best. This Privacy Policy applies solely to the chili88 and does not cover any third-party websites or services.
chili88 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Players will be notified of any material changes through:
Continued use of the platform chili88 after the date a change takes effect will be considered acceptance of the updated Privacy Policy. The current version is Version 2.4, effective 1 January 2026. Previous versions are available upon request.
If you have any questions, concerns, or wish to exercise your privacy rights regarding data held by chili88, please contact us via:
Support@chili88.best — Use the subject line "Privacy Policy Enquiry" or "Personal Data Rights Request". We respond within 24 business hours.
Available 24/7 directly within the chili88 platform. For urgent privacy enquiries, live chat is the fastest channel.
If you are not satisfied with the way chili88 handles your privacy complaint after you have contacted us, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department under the Ministry of Communications and Digital.
For the chili88, privacy is not merely a compliance checkbox. It is a fundamental part of the trust relationship between the platform and its players. When a Malaysian player registers at chili88, they entrust us not only with their money, but also with highly sensitive personal information — MyKad numbers, e-wallet details, transaction records, and usage patterns. We take that trust seriously.
One of the things that sets the privacy approach of chili88 from many platforms in the industry is our principle of minimal data collection. We only ask for information we genuinely need to operate our services — nothing more. For instance, we do not require your full residential address for basic registration. We do not collect GPS location data. We do not track your online activity outside of the chili88 platform. These are deliberate design decisions, because we believe data that is never collected cannot be misused.
Another area we pay close attention to is transparency around who can see your data. At chili88, access to players' personal data is strictly limited to staff with a legitimate operational need — and every instance of access is logged and auditable. Customer support staff assisting you with deposit enquiries, for example, can only access the information needed to resolve your issue — they cannot view your MyKad details or KYC records unless there is a specific and valid reason to do so.
We also understand that Malaysia's data protection legislation — specifically the PDPA 2010 — may not be familiar to all players. That's why we take the time to explain your rights clearly in our Privacy Policy chili88 these: the right to access your data, the right to correct inaccurate information, the right to request deletion of your data under certain circumstances, and the right to object to data processing for marketing purposes. These rights are real and enforceable — and the chili88 ready to help you make use of it.
The KYC requirements we implement at chili88 — including MyKad verification for your first withdrawal — are not intended to inconvenience players. Rather, they are important safeguards that prevent your identity from being used by others without your knowledge. This verification process is also a legal obligation under Malaysia's anti-money laundering (AML) laws, which we are required to comply with as a digital financial platform. By implementing KYC rigorously, we protect the integrity of the platform and, more importantly, protect all players from the risk of identity fraud.
Finally, we would like to remind all players chili88 that the security of your account also depends on your own actions. Use a strong, unique password that you do not use on other platforms. Enable two-factor authentication (2FA) in your account settings. Do not share your login credentials with anyone. And if you receive any suspicious communications claiming to be from chili88 but asks for your password or sensitive information — that is not us. Report it immediately to our support team, as the chili88 will never ask for your password through any channel.
Answers to the most frequently asked questions about privacy and data protection at chili88.
Now that you know how chili88 protects your personal data, you can play with complete peace of mind. Register for free today, make a deposit via Touch 'n Go or DuitNow, and enjoy football odds, live baccarat, and over 30 other products — with your privacy fully protected.
This platform is for users aged 18 and above only. Gamble responsibly. Terms & conditions apply.